Accessibility Statement

1. Our commitment

We want as many people as possible to be able to use our website. We aim to conform to the Web Content Accessibility Guidelines (WCAG) version 2.1 at Level AA. These guidelines explain how to make web content more accessible for people with disabilities and more user-friendly for everyone.

2. What we do to ensure accessibility

We strive to make our website accessible by following best practices including:

• Using semantic HTML to provide meaningful page structure
• Providing alternative text for images
• Ensuring the website is navigable using a keyboard
• Maintaining sufficient colour contrast between text and backgrounds
• Building a responsive design that works across different screen sizes and devices
• Using descriptive link text
• Implementing ARIA (Accessible Rich Internet Applications) attributes where appropriate
• Ensuring form fields have associated labels for screen reader users

3. Known limitations

Despite our efforts, some areas of the website may not yet be fully accessible. Known limitations include:

• Some older images may not have fully descriptive alternative text
• Certain embedded third-party content (such as maps or payment forms) may not be fully accessible, as they are controlled by external providers
• Some interactive elements may not announce state changes to screen readers in all situations
• Video content may not have closed captions or audio descriptions

We are continually working to identify and resolve these issues.

4. Reporting accessibility issues

If you experience any difficulty accessing our website or have suggestions for improvement, we would like to hear from you. Please contact us:

• Email: [email protected]
• Phone: 0121 724 0208

We aim to respond to accessibility feedback within 5 working days and to resolve issues within 20 working days where possible.

5. Enforcement procedure

If you are not satisfied with our response, you can contact the Equality Advisory Support Service (EASS) for further assistance:

• Website: equalityadvisoryservice.com

You can also contact the Equality and Human Rights Commission (EHRC) at equalityhumanrights.com.

6. Technical information

This website is built using Next.js and follows semantic HTML standards. We regularly test with browser accessibility tools and work to address any issues identified.